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HomeSummer 20212021-Specific FAQsFAQ: Refunds/Cancellations

Camp Starfish is pleased to announce that we will be opening for Summer 2021! While camp will look quite different, we are committed to serving our campers and families in Rindge this year. Our dedicated staff team, in partnership with medical professionals, has been working hard to adapt programs and create protocols that meet the guidelines and recommendations laid out by the CDC, the State of New Hampshire, and the American Camp Association. While we know that there is no guarantee that our protocols will eliminate the risk of COVID-19, we will continue to adjust and mitigate those risks wherever possible.

In this section are extensive written answers to many of the questions we know you will have. This information will be continuously updated in the months leading up to camp. If this isn't your first visit to this page, you can review the Update Log below to see what has changed since your last read-through. Please use the menu at left to access all the questions and answers. 

We appreciate your partnership with us as we all work to ensure a healthy and safe Starfish Summer 2021!

2021 Refunds/Cancellations

Does the Cancellation Policy go into effect when I complete my camper's application?

At Starfish, camper enrollment is a process. The application you complete starts that process, but it is not an automatic registration. Only after you have completed the entire enrollment process and both you and Starfish agree that we should enroll your camper, will the deposit be charged and the cancellation policy go into effect. If you are applying for Financial Aid, which is a process intentionally separate from the camper acceptance process, you will not be required to put down your deposit and finalize your enrollment offer until you have received notification of, and accepted, any financial aid award.

Did Starfish issue refunds for summer of 2020?

Yes. When we made the difficult decision not to run camp in 2020, we offered the options listed above and accepted generous gifts to help with ongoing operations from some families, rolled over tuition for other families, and refunded tuition paid for the remaining families.

What should we consider if we need to cancel our camper's enrollment?

Our Cancelation Policy has been expanded to incorporate COVID-specific situations. It is important to us that you feel confident enrolling your camper, while we also balance the reality of running a non-profit business in a complicated financial climate.

We ask that, as you review the cancellation policy and consider if/when/how you might need to cancel your child’s enrollment, you keep these things in mind:

  1. The closer we get to opening day, the less likely it is that we can re-fill a canceled space. This is especially true in a year where each age & gender group has only 1 cabin of 5 spaces available. We can’t place a camper who is 14 years old and identifies as female in a space vacated by an 8-year-old boy.
  1. Above and beyond the usual pre-season expenses that tuition payments fund prior to camp arrival, there are extensive costs Starfish is taking on this spring to retrofit programs and facilities in line with COVID-safe operating guidelines.
  1. As with many small businesses and non-profits, Starfish is running on a razor-thin edge at the moment. Every dime from every child’s tuition is being used judiciously and with one purpose in mind: to open our doors in 2021 and get kids to camp.

We know everyone’s finances are stretched and money is a tough subject right now. With shared empathy for the potential situation we will find ourselves in should we have to talk with you about a cancellation for your camper, we will strive to do right by you and we know you will do the same.

What is the 2021 COVID-Related Cancellation Policy?

For COVID-Related Cancellations:

All cancellations must be in writing and submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..

1. If Starfish does not run in Summer 2021, you will have no financial liability. Options for allocation of any portion of tuition you have already paid will be the same as in 2020:

Choose to gift tuition paid to Camp Starfish’s Resiliency Fund

Choose to transfer tuition paid forward to 2022

Choose to receive a refund of tuition paid

2. If your child tests positive and must leave camp, you will receive a pro-rated refund for days that will be missed.

3. Prior to the session starting, if you choose to remove your camper from enrollment due to COVID concerns, the standard cancellation policy (below) will apply.

4. Once the session has started, if you choose to remove your child from camp, and our medical director and/or health team has not indicated that this is necessary, there will be no refund of fees.

What is the 2021 Non-COVID-Related Cancellation Policy?

Cancellations Not Related to COVID:

All cancellations must be in writing and submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..

As always, if after enrollment your child experiences a significant change in emotional/behavioral/physical functioning, and a doctor advises that camp would not be appropriate, you will receive a refund of everything paid with the exception of the non-refundable deposit. 

If cancellation is not related to COVID or to a documented physical, emotional or behavioral health crisis, your deposit is forfeited and the full COVID surcharge of $300 will be assessed. In addition, the following cancellation fees are in place:

Cancellation after April 1: $300 fee

Cancellation after May 1: $700 fee

Cancellation after June 1: $1200 fee

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